4.9 Star Reviews from 1,000+ Customers

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How did Rochester Appliance Earn a 4.9-Star Rating on Google?

At Rochester Appliance we have prioritized excellence in our business and customer engagement, garnering a remarkable 4.9-star rating on Google with over 1000 reviews. But what sets us apart from other available options? What fuels our reputation and customer loyalty?

Commitment to Quality:

At the heart of our business lies an enduring commitment to ensuring customers get the appliance they are searching for at a reasonable price. By promoting brands known for quality, we strive to offer a variety of products that will meet the individual needs of our customers.  Our appliance recommendations are not profit focused but based on input from repair technicians with decades of experience.


Expertise and Knowledgeable Staff:

One of the key factors to our success is simple:  Our People.  Our team of knowledgeable professionals take pride in offering service and products tailored to your unique needs. Every home is different and we help guide you to getting what works best for your home’s space.  Whether you're a first-time homeowner or a seasoned renovator, our team possesses the expertise to guide you through the process in a relaxed manner with no pushy sales tactics.


Customer Service:

In an era where customer service often feels like an afterthought, we pride ourselves in ensuring the customer experience is one of our top priorities. From the moment you step foot in our showroom to the final delivery and installation of your appliance by employees of our store, every interaction is marked by professionalism, courtesy, and attentiveness. Whether you have a question about a product or need assistance with a warranty claim, our dedicated staff is always ready to lend a helping hand.


Transparency and Integrity:

In an industry where there are often hidden fees and charges, we set ourselves apart through our commitment to transparency and integrity. From pricing to product specifications, every aspect of the transaction is communicated clearly and honestly, ensuring that customers can make informed decisions with confidence. By upholding the highest ethical standards, we have earned the trust and loyalty of countless satisfied customers.


Our 4.9-star rating is a reflection of our commitment to all of the qualities listed above. It is also a reflection of our commitment to the Golden Rule by treating others the way we want to be treated. 


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